Information / Policy
Drop a note in our suggestion box. Let us know about any suggestions you may have in regards to improving our website or product selection. We are always expanding our product line and are interested in hearing what you need in the HID Retrofit or other lighting products. Typically we do not respond to feedback e-mails. If you have a question/comment that is not a suggestion or feedback, please use our contact page. We appreciate your feedback and in assisting us to create the best shopping experience possible!
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Regular Hours of Operation:
9:00 AM to 5:00 PM Monday-Friday Eastern Time
HID Retrofit Kit, L.L.C
Our local store located in Florida with the following address:
202 Wallace Ave Unit 12
Lehigh Acres, Florida 33971
Shipping Terms and Conditions
Standard shipping is automatically applied every day to all orders within the United States territory including Puerto Rico, Alaska, and Hawaii. Valid for standard shipping to one destination only. Orders usually arrive within 30 business days but most complicated retrofits involve more work and can take up to 2 months. When there is an order paid and customer want to add more items to the existing order, a time frame for the whole project can be around three and a half months. Not transferable and not redeemable for cash or credit towards previous purchases. Valid only on HIDRetrofitkit.com. Void where prohibited. Some restrictions apply. We reserve the right to cancel or modify this offer at any time. If you placed an order and wanted to know the status of it, please check your email for tracking information If you need assistance visit our Contact Page. Custom headlight orders usually ship as agreed but we reserve the necessary time required to complete your project to make sure the lights come out the way they should and that you are 100% happy with our services and products. Parts and accessories ship the same day if placed by 12:00 PM Eastern Time. Orders placed after 12:00 PM ship the following day, excluding weekends. Orders placed on the weekend ship the next Monday. We make every effort to ship all orders within 24 hours. An email is sent to confirm that your request was received and in progress. All items on our site are in stock unless stated otherwise in the product listing. Another email will be sent to you with the tracking information when your order ships. Over Night and 2-Day shipping options are available to destinations within the USA. Worldwide Over Night and 2-Day shipments ship via UPS delivers in 1 or 2 Business days (not weekends). If you need Saturday delivery, you must request it either in our order form “comments” box or by calling us. Saturday delivery usually costs about twice as much as regular business day delivery. We will quote Saturday delivery upon request.
International (Shipping outside the US)
Please use our order form “comments” box to clarify your address if necessary
We will ship by USPS to almost anywhere in the world. Overseas customers, please select the USPS First Class Mail International, USPS Priority Mail or USPS Express Mail International option. Additional shipping charges may apply. USPS First Class Mail International shipping may take 5~10 days to arrive and cannot be tracked. USPS Priority Mail takes around 5-7 days to reach and cannot be tracked. USPS Express Mail International delivery time is 3~4 days and can be tracked. We highly recommend USPS Express Mail International for orders shipped out of the United States. We are not responsible for lost orders if you select the USPS First Class Mail International shipping option or USPS Priority. THE TWO-DAY OPTION IS FOR USA ONLY. If you prefer DHL or Fed Ex, indicate this in the “comments” box on the order form, and we will confirm the price by email.
Over Night and 2-Day shipping are not available to CANADA.
Please note that if you select UPS, Canadian Customs will charge additional duty tax.
Accepted Forms of Payment
We accept Visa, Mastercard, Discover, and American Express. Credit card information is never stored anywhere on our premises or online server. Credit Card information is transmitted securely using 256-bit encryption.
Select PayPal on the order form. Your order will not be processed or shipped until payment is received and verified. You will not be able to modify your shipping address once submitted.
We encourage our customers to install the custom headlamps on their own and we build the custom headlamps ready for a basic installation that anyone at home can do with simple tools and directions we provide by email by customer’s request only. No instructions are provided within the box since every headlamp we build is different. We only show general information on the installation pages for quick references. We feel that you as the customer following our instructions can do as good or better than most local installers but if you have a good installer that you can trust you can also put us in contact and we can assist the installer as long as they take the time to follow our instructions, please research your installer as sometimes some won’t follow direct instructions. Always warm your installer not to do any modifications to the headlamps or wiring we provide as this may cause installation problems of failure of the components within the lamps. You are our priority and we are here to help you and stay by your side until you are 100% satisfied with our product and service.
Return Policy For Custom Headlights
Customized Headlights, Finished Retrofit Line or any headlamps on the site are not returnable/refundable.
To ensure our transparency in our business we allow our clients to service their headlights under the limited lifetime warranty by fixing any craftsmanship defects and lighting components ( add-ons) can be replaced under a one year warranty at no cost except for the shipping to us, we will pay for the shipping back. Orders that need service under warranty for Customized Headlights can take up to 4 weeks or longer depending on how many orders we are processing at the time. Furthermore, we shorten the turnaround time by keeping as many new headlights in stock as possible. Most orders ship within twenty-two days, but more involved retrofits can take up to two 9 weeks for us to ship. We do try to fix them as soon as they arrive so you can go back to enjoying them. We make individual notes about these situations because there are uncontrollable times when a headlight can get damaged in shipping etc. We have a vast experience in building Customized Headlights, and we don’t ship lights with defects. We make sure every order is always perfect before it leaves our warehouse. We only use the top brands to do the custom retrofit lights for all cars unless the customer is willing to send their OEM housing to get the work done in their Factory OEM lights. We only use the best aftermarket quality lights out there such as DEPO/TYC/CAPA.
A copy of the invoice is required for warranty repairs or replacements. Unless otherwise noted, all products are warranted for one year from the date of purchase; select products have extended warranty periods. Warranty is void when products are used in applications that they are not intended for, such as using our LED Car Bulbs in forms other than the replacement of standard car bulbs in conventional vehicles. Please call or email to notify us before returning items for warranty repair or exchange. Return shipping costs are the sole responsibility of the customer. All product specifications are subject to change without notice.
We do not accept order cancellations under any circumstance. There is a lot of time involved in taking, processing and gathering all the necessary parts for your order. Once your order is placed you are legally bound to the transaction.
Merchandise Not As Described / Defective Policy
When you receive a product from us and for any reason is not what you wanted please just contact us and we will get it resolved by making any necessary changes or fixes to your order as needed in order to ensure you are 100% satisfied with the product. We always take the time to make sure the customer gets exactly what was ordered and we provide pictures before shipment to double check it looks correct. If there is any issues with moisture in the custom lights., we must ask for pictures proof of what is happening in order for us to better assist you and resolve the issue as quick as possible. We know how important is getting your lights back on the track without any problems or bad looking lights with moisture issues, but if this the case you must send us an email immediately for us to be able to get that fixed, even though is something we know and believe you will not experience unless you did not use the weather caps that are to protect your back lamps from moisture. Please note these weather caps we are using are sold separately and its recommended in order to avoid these type of problems. Weather caps are perfect to protect your headlights and we offer right size fitment which we also recommend adding either clear silicone glue or black all around of it to protect them from falling off! When there is any issue with lights adjustments, or anything that needs to be repair, our company will take care of the shipping cost and we will provide that with a label so the lamps can be send back to us for repair or new set to be done. Issues with alignments is the first common problems must people have due to not knowing how to do it right, so in order for this to get it done you must install the lamps and then adjust them to make sure they lights are up and not down, if lights are looking down is because you need to adjust them a little bit more. Once you get this fix, you will light up all the road and thats the good result!
Quantity Discounts (Wholesale Pricing)
We only offer discounts based on volume. Our online shopping cart will automatically apply discounts. Discount pricing can be found on specific product pages by clicking the link that says “Quantity Discount Pricing.” Typically, items are discounted 10% at 50+ pcs, 20% at 100+ pcs, 25% at 500+ pcs, 30% at 1000+ pcs. For larger quantity pricing or for items that our shopping cart does not apply discounts for, you may visit our Contact Page and make sure “Pricing” is selected in the inquiry drop down.
We do not provide Promotional codes upon request; Please do not contact us requesting a promotional code. Occasionally, promotional discount codes can be found in print or online advertisements, sent via email, or available through other events or medium. These systems are typically used to receive a percentage discount off your order. This discount is applied to all other discounts. Promotional Codes may be discontinued at any time without notice.
You may contact us with your technical questions on our Contact Page and make sure “Technical Help” is selected in the inquiry drop down.
Custom LED Designs. Custom versions, sizes, and assemblies are available for many of our products. If you require custom variations for any of the products seen on our website, please visit our Contact Page and make sure “Send us your Suggestions” is selected in the inquiry drop down.
The HID Pros are committed to respecting and protecting the privacy of those who order from hidretrofitkit.com. Information collected to process orders is only used for those orders. We will never disclose your information to anyone for any reason. When you place an online order with us, you have the option only to receive emails relevant to that request. If selected, you will never receive promotional emails from us (or any other source) as a result of placing an order with us.
Copyright, Trademark, and Patents
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Limitation of Liability
IN ALL CIRCUMSTANCES THE MAXIMUM LIABILITY OF HID Retrofit Kit, LLC. IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. HIDRETROFITKIT, LLC. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. HIDRETROFITKIT, LLC. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT HIDRETROFITKIT, LLC. HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.